Here to make it easy.
Whether you are choosing a product or waiting for a parcel, find the answer you need without the back-and-forth.
Check your order’s journey.
Use your GLW order number or complete waybill to see the latest status and full history.
Track your orderFrequently asked questions.
Orders & delivery
How much is delivery?
Delivery is LKR 475 islandwide. It is free when one order contains 2 or more serums, or 3 or more lotions.
How do I pay?
Pay in cash when your order arrives. The total shown at checkout includes your delivery fee, if one applies.
How can I track my order?
Open Track order and enter only the digits after GLW- from your website order number. Once a waybill is assigned, you can also search with the complete waybill number without spaces.
Track an orderWhere do I find my GLW order number?
Your GLW order number appears on the confirmation page after you place an order. Keep that number so you can check its progress later.
Products & routine
How do I use the serum?
Apply a few drops over the face and neck. Gently massage with your fingertips to help it absorb.
See the serumHow do I use the lotion?
Warm the lotion between your palms, then massage it over the body in circular motions until absorbed. Use morning and evening.
See the lotionWhere can I see the ingredients?
The complete ingredient list is on each product page. Open the ingredients section for the serum or lotion before you buy.
Browse productsOrder problems
What if my parcel is damaged or the wrong item arrives?
Contact Glow Up promptly with your order code and clear photos. The team will review what happened and confirm whether a replacement or return is available.
Contact supportHow do I get help with an existing order?
Send Glow Up your GLW order number or waybill number when you contact support so the team can find your order.
Contact supportWe are happy to help.
For an existing order, include your GLW number or waybill so we can find it quickly.